California Announces Amendment to Allow Online Training

California Announces Amendment to Allow Online Training

California Announces Amendment to Allow Online Training
Straightaway Team
December 11, 2018
This week, California took an important step forward to prevent critical shortages of Certified Nurse Assistants in long-term care. This is exciting news for us at Straightaway!

This week, California took an important step forward to prevent critical shortages of Certified Nurse Assistants in long-term care.  The state legislature amended their current nurse assistant training statutes to open the door for more prospective nurse assistants to get trained and certified by allowing online and distance learning course formats to be considered for approval by the California Department of Public Health.

This is exciting news for us at Straightaway! Our courseware is designed for CNAs by way of utilizing video and online components. The state legislature’s reasoning for the change centers around the growing need for Certified Nurse Assistants and a difficulty that nursing facilities in California are having finding and retaining them. Our courseware now meets the requirements outlined in the new legislation and we are ready to support California organizations interested in increasing their nurse assistant workforce!

Stay tuned for more great news.

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Straightaway’s Training Courseware Now Available in 47 States

Straightaway’s Training Courseware Now Available in 47 States

Straightaway’s Training Courseware Now Available in 47 States
Straightaway Team
December 11, 2018
In the last 18 months, we’ve made significant strides in bringing our groundbreaking TRAINING courseware to more skilled nursing organizations across the country. Click for a quick update on where we stand as of October 2018.

In the last 18 months, we’ve made significant strides in bringing our groundbreaking TRAINING courseware to more skilled nursing organizations across the country. Here is a quick update on where we stand as of October 2018:

– We have published 47 (that’s right, 47!) different versions of our courseware to cover all states except for Alaska, Hawaii, and Maine. If you’re from The Last Frontier, the Aloha State, or The Pine Tree State and you’re interested in using TRAINING, please drop us a line. We’d love to hear from you! We have 24 wonderful clients (and counting) who operate over 100 facilities across 21 states.

– Our clients have received approval (or are authorized) to use our content in nine states. In the other 12 states, client applications are in progress to request regulatory approval for TRAINING.

 

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Straightaway Coaches You on Change Management

Straightaway Coaches You on Change Management

Straightaway Coaches You on Change Management
Erica Mancuso
December 11, 2018
As your CNA Edge roll-out moves forward, you and leaders at all levels of your organization should engage with Straightaway and with one another to share progress, data, and results. This is a great time to review what’s working for you and what’s not, then adapt your approach – and of course, celebrate results with your employees.

We’ve previously suggested that rolling out CNA Edge is more change management than technical implementation.  “Change management” may seem scary, but Straightaway can help you navigate the process.

Employees take comfort in the familiar, which is exactly why we’re having this discussion in the first place.  Change represents uncertainty, and as author Tim Ferriss says, “people would rather be unhappy than uncertain.”  Our industry has grasped a hold of what is familiar and gotten a bit too comfortable with it.  This comfort has led to complacency and a mindset of “this is how it’s always been done.”  If this is your approach for dealing with CNA staff shortages, how well is it working for you?

Since you’ve found your way to this blog post, we assume that you’ve come to terms with the fact that your current approach is not working well, and you’d like to try something different – like creating your own supply of CNAs.  You probably understand that fearing change breeds status quo, preventing your organization to operate at its full potential.  While you may understand this, how do you get the rest of your employees on board once you’ve made the decision to change?

Laying the groundwork for change starts at top.  Be sure every layer of your organization understands the problem you must solve and why solving it will make them (and your organization) better off.  Straightaway has created a video that helps establish this context prior to implementing CNA Edge. You’ll want to make the rational and emotional case together to help get employees’ buy in on “the why.”  Once they understand what’s in it for them, you can keep going back to it.  At the facility level, let your employees know why were chosen to lead this change (i.e. “you have done such a great job with X project in the past,”).  This makes them feel important and accountable, as well as gives them an opportunity to shine.  This also conveys that this isn’t a trial – and your business is counting on them to make the initiative successful.

When leading change, strong communication is imperative.  Don’t simply check communication off your to-do list, but instead make it part of your daily routine.  If solving the CNA staff shortage plaguing your organization is important to you, staying engaged with the project and communicating with employees must be a high priority.  In fact, overcommunicate!  Just make sure your messaging is simple and clear.  It’s also important to listen, so get close to the folks on the front line.  You may find areas of uncertainty that require attention.  Your job is to help employees believe they can thrive on the other side of the change, so swiftly addressing uncertainties will help them feel more confident about their ability to adapt to the change.

Straightaway will help you simplify wherever you can.  For example, we’ll give 5 easy steps instead of 100.  Change takes effort, but it’s easier to digest this way. It’s like laying breadcrumbs that will lead your team in the right direction.  Most folks recognize a perceived pain associated with the change, but with your help, we want to make it easier for them.

As your CNA Edge roll-out moves forward, you and leaders at all levels of your organization should engage with Straightaway and with one another to share progress, data, and results.  This is a great time to review what’s working for you and what’s not, then adapt your approach – and of course, celebrate results with your employees.  Ultimately, you want to make your employees look like a hero.

Change can be daunting, but without it, we’re left with the same challenges that we face today.  Straightaway will help you navigate the change necessary to tackle your CNA staffing challenges in a new way.

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The Ins and Outs of Instructor Orientation

The Ins and Outs of Instructor Orientation

The Ins and Outs of Instructor Orientation
Erica Mancuso
December 11, 2018
Whether you are brand new to training or have seasoned instructors, CNA Edge is a change and our goal is to ensure your instructors are comfortable and confident with the new program.

When implementing CNA Edge, there is no one more important than your instructors.  Instructors play such a key role in the overall success of your CNA training program; therefore, Straightaway’s Instructor Orientation is an important step in preparing your instructors to use the CNA Edge courseware. Whether you are brand new to training or have seasoned instructors, CNA Edge is a change and our goal is to ensure your instructors are comfortable and confident with the new program.

Straightaway’s Role in Orientation

We begin laying the groundwork for instructors early in the roll-out process by helping them understand the why behind implementing a new program like this.  Organizations choose Straightaway because they want better trained, well-prepared CNAs who will stay on the job long term.  They want to choose their own destiny by producing their own CNAs instead of waiting for already trained CNAs to come along in times of need.  Or they understand that their current approach isn’t meeting all their needs and look to Straightaway to help them train even more CNAs.  Instructors should understand why they were chosen to participate in this important company initiative.

Straightaway will give instructors access to the learning management system (LMS), along with a brief overview of how to navigate it.  Our expectation is that instructors complete all of Section 1 prior to the actual Instructor Orientation.  This will help establish a foundation from which we’ll build during the orientation session.

While we recommend that the orientation session be done onsite, it can also be done via video conference in two sessions.  An onsite session is typically one day but is extended to two days for a larger group of instructors.  For example, a recent session for 10 instructors was completed in 2 days.  The session starts with some context setting, and again, we circle back to the why.  We want instructors to understand that they’ll be using this technology to support and enhance the work they already do.  From there, we’ll show how the course curriculum aligns with your state required curriculum.  While all the topics are covered, the sequence of these topics may be a bit different than that of what your instructors are accustomed.  We’ll continue by providing context around the adult learning principles that have been incorporated throughout the course and introduce instructors to all the characters in the story and the topics covered in each section. Instructors will also be shown how to navigate the LMS, manage their students, and run reports.  Our nurse consultant or customer success manager will model how to deliver the material and we’ll conclude our session with the instructors doing a teach back.

Ready for class!

After an Instructor Orientation session concludes, your facility will be ready for its first CNA Edge class!  Of course, we encourage instructors to continue to make progress with the course.  They will be much more comfortable with the courseware when they have the most experience with it!  We’ll continue to work with your instructors to help them get their students set-up, test their classroom equipment, and answer any additional questions they have prior to their first class.  Our goal through the whole process is to set up instructors for success, thereby helping your organization produce more CNAs!

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What Does Implementation Look Like, Exactly?

What Does Implementation Look Like, Exactly?

What Does Implementation Look Like, Exactly?
Erica Mancuso
December 11, 2018
It’s easy to become overwhelmed when you hear the term “implementation,” but we assure you that it's not as highly technical as it sounds. Our implementation is more of a change management process – one that Straightaway’s Client Care team will shepherd you through.

When a new customer decides to move forward with Straightaway, their first question is, what happens next? While there are several things that must happen to go live with CNA Edge, getting started is fairly straightforward.  It’s easy to become overwhelmed when you hear the term “implementation,” but we assure you that it’s not as highly technical as it sounds. Our implementation is more of a change management process – one that Straightaway’s Client Care team will shepherd you through.

Welcome Call
As soon as possible after signing, Straightaway will host a 15-minute welcome call with the executive sponsor of the project.  The goal of this call is to exchange initial information and set expectations regarding our cadence of communication – and most importantly, ensure that we are aligned with the messaging to facilities.  We want to help you set the stage for change management by helping facilities understand why this is an important initiative for your organization and let the instructors know what an important role they play in its success.  To help facilitate this communication, Straightaway will even provide you with an email template and a link to a video that helps establish some context prior to the kick off call with your facilities.

Kick-Off Call
Next up is the kick-off call.  This is when we introduce your administrators, DONs, and nurse educators to the program and establish a timeline for hitting key milestones.  You’ll meet key members of our team as well.  We’ll talk nuts and bolts and help you determine the best method of delivery (instructor led or hybrid) and determine duration of your course so we can begin working on your course syllabus and schedule.

Regulatory Approval
We will move quickly toward helping your facility become an approved training site utilizing the CNA Edge courseware.  Because you must have state approval prior to launching your course, helping you complete and submit the application will be our sole initial focus.  During the Kick-Off Call, you will meet a member of our Regulatory Success team who will guide you through this part of the roll-out.  You will continue to have regular check in calls scheduled with Straightaway during this time to ensure things are moving forward appropriately!

Instructor Orientation
Instructors are perhaps one of the most important keys to your success, so we want to be sure they have the tools and training to be successful with CNA Edge.  We accomplish this via Instructor Orientation, which can be done remotely or in person.  When we are on-site, your instructors will have plenty of hands-on time with the courseware and do a teach-back to practice delivering the material.  We also use this time to teach instructors how to enroll students and keep up with their progress as they move through the course.

Go Live
Upon completion of Instructor Orientation, your instructors will be ready for their first class!  Straightaway will be on standby as your first class goes live and we will check in with you periodically throughout your course to ensure everything is on track and running smoothly.

With the experts at Straightaway by your side, you’ll be well on your way to a successful roll-out!

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