At Straightaway Health Careers, we believe that caring people will prevail. It’s not always an easy or fast road to travel, but we believe caring is a winning strategy. We are all in an industry that values relationships with people. Just as you value relationships with your customers – your residents and their family members, we at Straightaway genuinely care about helping you meet your business objectives. You’ll find this to be true in any interaction you have with us.
The value of good customer service
One of my favorite customer service authors and speakers, Shep Hyken, says “Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.”
Mr. Hyken is correct. At the end of the day, people choose to do business with companies and with people they like and trust. We strive to embody Mr. Hyken’s philosophy here at Straightaway.
It’s true that Straightaway will help you train and retain CNAs, but there is so much more we bring to the table. We are present throughout the entire process. We’ll lead you through a smooth path to state regulatory approval, a fast implementation that engages all key stakeholders, and we will develop an organization-wide communication plan that meets your facilities’ specific needs. We also work directly with your instructors to ensure their success, as well as provide ongoing support. Our process is centered around the customer experience – to the point where we will meet with your project sponsors on a quarterly basis to review results and discuss ongoing partnership plans.
Straightaway is committed to excellent care
At Straightaway, our ultimate goal is to assist you in meeting your business objective of CNA retention. We aspire to make your experience as our customer easy and effective. Our core mission relies on your business’ success and that is reflected in how we view our customers – not just as customers, but as partners.