By now you know supporting newly hired and currently employed CNAs is key to their success and to your long-term retention of their talent. In a previous blog, we outlined the top causes for CNA dissatisfaction and the importance of a Peer Mentoring Program to directly address the top concern most CNAs have – their coworkers. An effective Peer Mentoring Program is key to helping newly hired CNAs build relationships and feel welcomed and supported.
Along with the Leadership Program, Straightaway’s SUPPORT program includes an engaging Mentor Guideline program built around key feedback from CNAs themselves. We focused on the issues they faced during their first 8 weeks on the job, as reported by them, and built a program that gives Mentors insight into those issues and actionable steps to build a meaningful, long-lasting relationship with their Mentee.
8 Best Practices Over 8 Weeks
Our program follows newly hired CNAs over their first 8 weeks on the job,
- Build the Mentee/Mentor Relationship – Keep a positive attitude and utilize active listening tactics while defining the structure and communication to be included as key components of the Mentee/Mentor relationship
- Continue to Define and Support the Mentee/Mentor Relationship – Help mentees navigate the day to day of their new job; foster new friendships for them and reinforce your organization’s policies
- Support Residential Relationships and Clinical Tasks – Give open and honest feedback about key interactions and relationships with residents
- Provide Opportunities for Growth – After the first month on the job, start to think of growth opportunities for the new CNA and outline these areas in a positive way, provide coaching via first hand experiences
- Empower Mentee Leadership – Have a candid discussion around the first month with your mentees and make ongoing adjustments to goals and opportunities for growth; review specific experiences – what went well and what can be improved.
- Strengthen the Mentee/Mentor Relationship – Continue positive feedback and respond with encouragement
- Allow the Mentee to provide Mentor Feedback – Promote the opportunity for mentees to provide feedback about mentors’ process so the program can improve or pivot if necessary
Straightaway’s Mentor Program guides mentors as their mentee is working through the first 8 weeks on the job, building their leadership skills and driving an overall positive environment that fosters continuous improvement. The order in which these guidelines are delivered to Mentors is key as they progress through their growing relationship with their Mentees.