Introducing John Jay, Product Manager
My name is John Jay and I’ve been a product manager at Straightaway Health Careers a little over a year now. The past year has absolutely flown by — and in a good way. I love working for a company whose purpose is to help people. It may not always be self-evident that a company like Straightaway exists to improve the lives of vulnerable populations, but when you think about it, helping CNAs become better caregivers is the ultimate way to help residents at long-term care facilities have measurably improved lives.
My passion for helping people really started a few years back when I took a job at Straightaway’s sister company, Relias. When I jumped into my role as an associate product manager, I was really just beginning my “adult” life. I had previously worked part time and traveled around racing bicycles for fun. I was happy but not fulfilled — I needed a greater sense of purpose. I hoped to find that at Relias. Helping to develop training to better equip caregivers with the skills to care for the under-served seemed like a great way to do something meaningful and to help people live better lives. I wasn’t exactly sure how my role would help facilitate all of that but I was eager to learn and figure out how to make a difference.
Throughout my experience, I’ve been able to see just how impactful companies like Relias and Straightaway can be. Whether it’s talking to customers and learning how the products help them become better organizations or talking to residents of those facilities and hearing their experiences with improved care, I’ve learned that helping staff become better at their jobs is a win-win for all of us.
Moving to Straightaway
When I first heard about Straightaway and how Relias‘ Chief Strategy Officer, Mike Mutka, was starting a company whose aim is to help develop better CNAs for post-acute facilities, to say I was interested is an understatement. I thought to myself — I have to be a part of that! I jumped at the opportunity to move over to Straightaway and to mold products into robust solutions for training and supporting new CNAs. My first order of business was thinking about how we can help organizations better support these new CNAs after they’ve been trained with our innovative CNA certification curriculum. You know, that period of time early in employment when new employees are most likely to turn over. After immersing myself in the post-acute world and learning from people in the industry, I was confident we could help, and that’s why we’ve built our CNA Edge: SUPPORT product suite.
CNA Edge: SUPPORT is designed to help organizations support new CNAs by offering mentor guidance, engaging new hires through a pulse survey program, providing an easy avenue for new CNAs to provide input and reach out for help, delivering leadership training to managers and staff to provide the right type of support to the new hires, and helping organizations identify at risk employees through an easy to digest dashboard of information.
I’m excited to be on the journey and can’t wait to tell your more about what we’ve been working on. In the meantime, click here to learn more about our training.