A tale of two processes.
Earlier this week, we discussed that operators view the regulatory approval process as an insurmountable obstacle to running a Nurse Aide Training Program (or CNA training site). With approvals and programs in the regulatory review process in 19 states, Straightaway has learned enough to tell the tale of two processes (one that met obstacles and one that sailed through) — in the same state!
One of our customers completed an application and sent it in to the State Department’s Reviewer for approval. Upon submission, questions arose about seat time, the amount of video content and how the courseware and content fit into the state curriculum requirements. While our application was not rejected, the reviewer struggled to understand how our new training site was in compliance with the regulatory process.
Along with our client, we at Straightaway spent time going through the system and its content with the reviewer to answer all of their specific questions about alignment.
We were able to schedule a meeting with the State Department’s Divisional Director to discuss the context for the following: A) Why the operator (our client) was eager to run a training site of their own; B) How CNA Edge’s courseware fits into the operator’s training program; C) How the CNA Edge courseware aligned to the state approved curriculum.
The resulting discussion helped the regulators understand why CNA Edge’s courseware and a new approach to learning is important. We hit on several key points:
- We talked about the real story regarding CNA vacancies. It should be noted that this particular state’s vacancy issue is not as substantial as other states today, but only because census is at 71%. When census returns to historical levels (> 80%), there will be a substantial sustainability problem for the skilled nursing operators.
- Our customer has a relationship with the Divisional Director and their attendance helped to assure the Divisional Director that it was the operator’s program and that CNA Edge is the courseware and technology that they use to conduct it.
- We discussed the distinction between how people effectively learn (via storytelling, spiraling, engaging content, etc.) and how existing state curricula is designed to be taught. The regulator noted that their existing curriculum is a bit antiquated – it requires chalkboards and chalk for the classroom! In order for lessons to be effective in this day and age, the teaching methods need to be updated.
- We were able to connect with someone in the State Regulatory Agency that was able to see the “big picture.” The Divisional Director sees her role as a supporter of the market (providers and residents) – her primary goal to ensure quality of CNAs to support the industry.
At Straightaway we are taking these lessons and using these experiences to inform how our clients are submitting their applications in the future. We are excited to partner with operators who are ready to take control of their own destiny – and are here to support them along the way!